Returns & Refunds Policy

Returns & Refunds Policy

Last Updated: [7th November 2025]

Thank you for shopping with Galara. We aim to provide high‑quality products and a smooth shopping experience. This Returns & Refunds Policy explains when and how you can request a return, replacement, or refund.

1. Eligibility for Returns & Replacements

We accept returns or replacements only under the following conditions:

  • You received a damaged product

  • You received a wrong item

  • The product has a manufacturing defect

We do not accept returns for:

  • Change of mind

  • Wrong size preference

  • Discounted or sale items (unless damaged)

  • Products used or washed after delivery

2. Return Request Window

You must raise a return or replacement request within 48 hours of delivery.

Any request made after this period will not be eligible.

3. Conditions for Return Approval

To qualify for a return:

  • The product must be unused and unwashed

  • All original tags, packaging, and labels must be intact

  • You must provide clear photos of:

    • Damaged/defective area

    • Entire product

    • Outer packaging & shipping label

Galara reserves the right to approve or reject return requests based on provided evidence.

4. Replacement Policy

If approved, we will:

  • Arrange a replacement shipment, or

  • Offer store credit of equivalent value (if replacement is unavailable)

Replacements are shipped within 3–5 business days after approval.

5. Refund Policy

Refunds are offered only if:

  • Replacement is not possible, or

  • Damage/defect is verified and approved by our team

Refund Method:

  • For prepaid orders → refunded to the original payment method

  • For COD orders → refunded via UPI or bank transfer

Refund Timeline:

  • 3–7 business days after approval

Shipping charges (if any) are non-refundable.

6. Non-Returnable Items

The following cannot be returned:

  • Used or washed products

  • Items damaged due to customer mishandling

  • Items purchased during clearance sales or special promotions

  • Customized or personalized products

7. Order Cancellation

Orders can be cancelled only before shipping. Once dispatched, cancellations are not possible.

For prepaid orders, refunds for cancelled orders are processed within 2–5 business days.

8. Incorrect Address or Delivery Failure

Galara is not responsible for:

  • Delivery failures due to incorrect address

  • Unreachable phone numbers

  • Customer not being available to receive delivery

Re-delivery charges may apply.

9. How to Raise a Return/Refund Request

Please contact us with your order details and product photos at:
Email: support@galara.in

Include:

  • Order ID

  • Reason for return

  • Photos/Videos showing the issue

Our team will respond within 24–48 hours.

10. Policy Updates

Galara reserves the right to modify or update this policy at any time. Any changes will be posted on this page.

Thank you for choosing Galara. We value your trust and support!